True 24/7 response — a real person
Call at 2am with a burst pipe and you reach an Auckland dispatcher, not an answerphone or an overseas call centre.
Your local Auckland plumbing specialists
Auckland’s trusted plumber — fast, tidy and fully certified
We answer the phone around the clock, dispatch PGDB-certified plumbers across Auckland, and fix the problem properly the first time. No call-centre, no upselling, no surprises on the invoice.
- 24/7 emergency callout
- Residential & commercial
- PGDB certified plumbers
- Same-day appointments
4.9
312+ Google reviews
312+ Google reviews
- PGDB Certified Plumber · Gasfitter · Drainlayer
- Master Plumbers Guarantee-backed member
- 24/7 Callout Real people, not voicemail
- Fixed Pricing Quoted before we start
- 4.9 Rated 312+ Auckland reviews
- Q-Card & Afterpay Interest-free options
Why choose us
The plumber that shows up, fixes it right, and charges what they quoted
Certifying plumbers on every job
Every job is carried out by, or directly supervised by, a PGDB-certifying plumber, gasfitter or drainlayer.
Fixed pricing — no surprises
We quote the job before we start. You approve the price before we pick up a wrench, and that price is what you pay.
Diagnose first, fix what is wrong
We do not swap parts hoping to get lucky. Thermal imaging, acoustic detection and pressure testing find the real fault.
Respect for your home
Drop sheets down, shoe covers on, work area contained, and everything cleaned up properly before we leave.
Workmanship guarantee
If anything we install or repair develops a related fault, we come back and put it right at no charge.
Narrow arrival windows
A two-hour window, not a whole day off work — and we call or text when the van is on the way.
Commercial & property accounts
Priority scheduling, volume rates and a dedicated account manager for body corporates and property managers.
Testimonials
Real customers, real results — 312+ five-star reviews
Rachel Thompson
A pipe burst in our laundry at 11pm on a Sunday. I called PipeZen expecting an answerphone and got a real person. A plumber was at the door within 40 minutes, found the problem in ten, fixed it cleanly and was gone by 1am. The house was dry and the water was back on. I cannot say enough about how professional and fast this team is.
Michael Nguyen
Our 1920s place still had all its original galvanised plumbing — brown water, terrible pressure, constant drips. PipeZen repiped the whole house in PEX over four days. The pressure is like a different house, the water runs clear, and the disruption was minimal. They patched the access holes neatly and cleaned everything up. Excellent work at a fair price.
Alex Buckmaster
We had a slab leak two other plumbers could not pinpoint without tearing up our floors. PipeZen used acoustic detection and found it precisely. The repair was done through a targeted access point rather than a full excavation. The professionalism and accuracy of this team is extraordinary — highly recommend for anything complex.
4.9
312+ verified reviews from Auckland homeowners and property managers
Plumbing emergencies do not wait for business hours and neither do we. A burst pipe, a sewage backup or a failed cylinder can cause thousands of dollars of damage in…
- Burst and frozen pipe repair
- Hot water cylinder failure
- Major leak detection and containment
- Severe drain and sewer blockage
Get my free quote From $110 + GST call-out, 24/7
A slow or blocked drain is more than a nuisance — it is usually the first visible sign of a larger problem further down the line, and supermarket drain chemicals…
- Kitchen and bathroom drain clearing
- Main sewer line clearing
- Hydro-jetting and root cutting
- CCTV drain camera survey
Get my free quote From $180 + GST
No hot water, not enough hot water, or water that runs rusty — we repair, replace and upgrade every type of cylinder and continuous-flow system used in New Zealand homes.
- Cylinder repair and element replacement
- Mains-pressure cylinder installation
- Gas continuous flow (califont) install
- Heat pump hot water systems
Get my free quote Installed from $1,850 + GST
A water bill that has doubled, a damp patch that will not dry, or the sound of running water with every tap off — we locate hidden leaks without demolishing…
- Acoustic leak location
- Thermal imaging survey
- Pressure testing and isolation
- Slab and underfloor leak repair
Get my free quote Detection from $290 + GST
How it works
Getting a plumber to your door is faster than you think
Call us or book online
For emergencies call 09 887 4120 now. A dispatcher answers 24/7 and sends the nearest available certifying plumber straight away.
On-time arrival and diagnosis
Your plumber arrives inside the agreed window, introduces themselves, puts covers down and walks you through the problem.
Fixed quote — you approve first
After diagnosing the fault you get a written fixed-price quote for the recommended repair. Ask anything; we answer plainly.
Repaired right the first time
We repair using quality materials and NZ code-compliant methods, pressure-test the work, then tidy up completely.
Residential vs commercial
Two very different jobs — one team certified for both
The fittings, the code and the way we stage the work all change between a villa in Grey Lynn and a retail fit-out in Newmarket. Here is how we approach each.
Residential plumbing
- 15–25mm supply lines typical
- Single-family fixture load
- NZ Building Code G12/G13 residential
- Cylinders and continuous flow, 135–300L
- Single sewer lateral to the street main
- Backflow requirements usually limited
- Scheduling flexed around the family
- Work carried out in an occupied home
- Council consent pulled by us where needed
- Best for: homeowners, landlords, body corporates
Commercial plumbing
- 25–100mm+ mains and booster pumps
- High-use multi-fixture systems
- AS/NZS 3500 and territorial authority rules
- Commercial water heating tank banks
- Grease traps, interceptors, multiple laterals
- Mandatory annual backflow testing and survey
- Works staged to minimise business interruption
- Active commercial environment, site inductions
- Consent, PS3, inspection and insurance handled
- Best for: property managers, main contractors, retail
Service areas
Serving Auckland city and the wider region
We proudly serve clients in:
- Auckland CBD
- Ponsonby
- Grey Lynn
- Mt Eden
- Newmarket
- Remuera
- Epsom
- Avondale
- New Lynn
- Henderson
- Takapuna
- Devonport
- Albany
- Manukau
- Howick
- Papakura
24/7 emergency service is available throughout our primary service area. For outlying locations same-day response is usually available — call to confirm current dispatch availability.
Check my suburbPortfolio
Our work in action
A sample of recent jobs across Auckland — from villa re-pipes to commercial backflow installations.
Villa Re-pipe, Ponsonby
Ponsonby, Auckland · Full galvanised-to-PEX repipe
Kitchen Renovation, Mt Eden
Mt Eden, Auckland · Kitchen rough-in and fit-off
Emergency Repipe, Grey Lynn
Grey Lynn, Auckland · Burst main and section replacement
Bathroom Fit-out, Remuera
Remuera, Auckland · Full bathroom rough-in and fit-off
Commercial Maintenance, Newmarket
Newmarket, Auckland · Retail plant room maintenance
Backflow Testing, Albany
Albany, Auckland · Annual backflow survey and testing
Have a question we have not covered? Our team believes in straight answers, honest pricing and no jargon. Ask us anything — there is no obligation.
Talk to a plumberFrequently asked questions
Your plumbing questions — answered honestly
Yes. We answer calls 24 hours a day, 7 days a week, 365 days a year — including public holidays. When you call our emergency line you reach a dispatcher who assesses the situation and sends the nearest available certifying plumber. You are told the after-hours call-out fee before we dispatch, so there is never a surprise.
Standard-hours call-out starts at $95 + GST, which covers travel and the first period on site. After-hours starts at $110 + GST. Beyond that, we do not bill open-ended hourly rates — we diagnose the fault, give you a written fixed price for the repair, and you approve it before we start. If the job turns out to be smaller than expected, the price comes down.
The usual causes are a partially closed toby, a blocked or failing pressure-reducing valve, corroded galvanised supply pipes, or a low-pressure cylinder that has reached its limit. Diagnosis takes a pressure and flow test at a few points. Fixes range from a $150 valve replacement through to a staged repipe — we will tell you which one you are facing before you commit to anything.
Every tradesperson on our team holds current registration with the Plumbers, Gasfitters and Drainlayers Board (PGDB), and all gas work is completed by a certifying gasfitter who issues the Gas Safety Certificate. We carry full public liability insurance and are Master Plumbers members, so our workmanship is guarantee-backed.
Where the work requires it, yes — and we handle the paperwork. Most repairs and like-for-like replacements are exempt. New sanitary plumbing, drainage alterations and some hot water installations require building consent from Auckland Council, and we manage the application, inspections and producer statements as part of the job.
Turn off every tap and appliance in the house, then check your water meter. If the dial is still moving, water is going somewhere it should not. Other signs: a bill that has jumped without a change in usage, a persistently damp or warm patch on a floor, bubbling paint on one wall, or the sound of running water in a quiet house.
Turn the water off at the toby — usually a small round cover near the street boundary — then switch off the electricity to any affected area at the switchboard if water is anywhere near wiring or fittings. Move what you can out of the water, then call us. Do not wait to fill in a form; ring the emergency line.
Yes. We hold maintenance contracts with body corporates, commercial landlords, retail and hospitality operators across Auckland. Account customers get priority dispatch, agreed rates, a named account manager, photographic job reporting and scheduled backflow survey and testing.